Your Privacy Questions Answered
We collect your full name, date of birth, phone number, email address and home address for verification. We also record your chosen payment method—DANA, OVO, GoPay, QRIS or bank account details—to process deposits and withdrawals. This information is required to comply with anti-money-laundering regulations and to keep your account secure.
After account closure, we retain your personal information for the period required by local law, typically for dispute resolution and compliance checks. Sensitive payment data is encrypted and held separately. Once the legal retention period ends, we securely erase your information. You can request deletion details by contacting our support team.
We share deposit and withdrawal data only with payment processors and fraud-detection services bound by strict confidentiality agreements. We never sell your name, email or phone number to third parties for marketing purposes. Your data is used solely to operate your account and comply with regulations.
Yes. Submit a data-access request via live chat, email or your account settings. Verify your identity with your registered phone number or email, and we will compile a complete record of your personal and transaction information within 10 business days, free of charge.
All deposits are encrypted using industry-standard SSL protocols. Your payment credentials are never stored in plain text on our servers. When you choose DANA, OVO, GoPay or QRIS at checkout, the transaction is routed directly through their secure gateways. We store only a reference number and the amount.
Change your password immediately from your account settings. Enable two-factor authentication if you haven't already. Contact our live chat or email support with your registered account email and phone number. We will review your recent activity and help you secure your account within hours.
Yes, we use cookies to keep you logged in and to detect suspicious account activity. Some cookies track your lobby navigation to improve your experience. You can disable non-essential cookies in your browser settings, though this may limit some features. Functional cookies (login, security) cannot be disabled without breaking account access.
